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Returns / RMA Exchange's

Returns and RMA’s (Return Merchandise Authorization) can be made within 14 Days of delivery, with the date of delivery counting as day 1.  RMAs are for items that may show up damaged. We have different options for different products. All returns must be mailed on or before the 14th day after delivery. If your package has not been postmarked or shipped on or before the 14th day, we reserve the right to refuse the return, or refuse to accept the package when it arrives.

Return shipping will be paid by buyer if return is not due to damage to the item(s) or manufacturers faulty components. Changing your mind does not constitute a valid reason for returning your package, and will require you to purchase your own label and return the item(s) back to our return address listed below, unless another return address is specified in your return correspondence. We do not accept any returns on substrates, mediums, spawn bags, BRF Jars, etc. of any kind. We do not accept returns on any electronics accept DOA or faulty items.

All electronics have a 90 Day limited warranty from the date of purchase unless otherwise noted on the product page and can be handled through our RMA process if they need fixed or replaced. You will have 14 days, starting from the date the delivery is made to make a claim on broken items. Any damage to shipping box or container should be pictured and sent to gorillamushroomkits@gmail.com within 2 days of delivery.

Returns due to changing your mind, mistakenly ordered or late arrival:

Customers may return any unused item within the 14-day period. If you are returning your purchase because you changed your mind or because the shipping method, that you selected, didn’t arrive when you wanted it to or you mistakenly ordered something or unknowingly ordered a backordered item you will be responsible for the return shipping costs of that order/item as well as the original shipping charge(s).  You will also be subject to a 20% restocking fee. 

We will not cover shipping charges of any kind unless it was our fault. USPS and UPS are the shipping company. Once we release an item into their possession, we have absolutely no way to dictate how fast the package moves or whether it gets delayed. This doesn’t include lost items. We cover all packages with insurance for UPS and USPS Priority mail. If a package is sent through one of those services and has reached the time limit for the company to register the item as lost or stolen, we will take care of it from there. If the tracking shows your item as delivered, we cannot reship that package because you claim it is lost. This sets precedence to anyone claiming they didn’t receive their package at any time and makes us responsible. We will not be taking that responsibility. If you would like signature service to ensure your package isn’t stolen and is delivered, please contact us at gorillamushroomkits@gmail.com prior to ordering. 

If you have any questions about our Return / Refund or Cancellation Policies, please email us here: gorillamushroomkits@gmail.com

Mushroom Innovations LLC